Cookie Policy
MyCitiPad Landlord Portal Cookie Policy
Last updated: 03/07/2026
1. Introduction
This Cookie Policy explains how MyCitiPad Limited ("MyCitiPad", "we", "us" or "our") uses cookies and similar technologies on the MyCitiPad landlord portal (the "Portal"). It should be read alongside our Privacy Policy, which sets out how we handle your personal data more generally. By using the Portal, you agree to our use of cookies as described in this policy, except for those cookies that require your consent, which will only be placed where you have given it.
2. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet or mobile) when you visit a website or use an online service. They are widely used to make websites and portals work, to work more efficiently, and to provide information to the operators of the site. Similar technologies — such as pixels, tags and local storage — perform comparable functions. In this policy, references to "cookies" include these similar technologies where relevant.
3. Why we use cookies
We use cookies to help the Portal function correctly, to keep your account secure, to remember your preferences, and to understand how the Portal is used so that we can improve it. Some cookies are essential for the Portal to operate; others are optional and are only used with your consent.
4. The types of cookies we use
The cookies used on the Portal generally fall into the following categories:
- Strictly necessary — Essential for the Portal to function and for you to log in and use secure areas. These cannot be switched off in our systems, and the Portal cannot work properly without them. They do not require consent.
- Functional — Allow the Portal to remember choices you make, such as your preferences and settings, to provide a more personalised experience.
- Performance / analytics — Collect information about how visitors use the Portal, such as which pages are visited most often. This helps us understand and improve how the Portal performs. The data is aggregated and used to improve the service.
- Security — Help us identify and prevent security risks, protect your account, and maintain the safe operation of the Portal.
- Targeting / marketing — Where used, these track browsing activity to help deliver relevant communications. These are only placed with your consent and can be withdrawn at any time.
5. Third-party cookies
Some cookies may be set by third-party services that appear on or support the Portal — for example, analytics providers or embedded functionality. These third parties may set their own cookies and process data in accordance with their own privacy and cookie policies, over which we have limited control. We recommend reviewing the relevant third party's policy for further information.
6. How long cookies last
Cookies may be either "session" cookies or "persistent" cookies. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period, or until you delete them, and are reactivated each time you return to the Portal.
7. Managing your cookie preferences
When you first access the Portal, you may be presented with a cookie banner allowing you to accept or manage optional cookies. You can change your preferences at any time through the cookie settings on the Portal, where available. You can also control and delete cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and be notified when a cookie is set. Please note that if you disable or block certain cookies, some parts of the Portal may not function correctly, and you may not be able to access secure areas such as your account. Guidance on managing cookies is available in the help section of most browsers, including Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
8. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, or for operational, legal or regulatory reasons. Any changes will be posted here with an updated "Last updated" date. We encourage you to review this policy periodically.
9. Contact us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
MyCitiPad Limited
11 Bingham Pl, London W1U 5AY
Email:info@mycitipad.com
Telephone:+44 (0)20 3576 6575